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Please read these Guidelines, and the Terms and Conditions for Cable
Services carefully before opening or continuing a cable account with us. By
using our services, you agree to comply with these Acceptable Use
Guidelines, and we may terminate your account if you fail to comply with
these guidelines.
IF YOU DO NOT AGREE TO BE BOUND BY THESE GUIDELINES, YOU SHOULD
IMMEDIATELY END YOUR USE OF OUR SERVICES AND OUR SOFTWARE AND NOTIFY US SO
THAT WE MAY INITIATE A CLOSURE OF YOUR ACCOUNT.
Specific questions about these Guidelines should be directed to:
guidelines@24hoursupport.com
A summary of these Guidelines is available
here.
1.0 Use of Services
1.01 The accountholder agrees to use our Internet services only for lawful
purposes, in compliance with all applicable laws. The account holder agrees
that the Internet connection will not be used for continuous, uninterrupted
connection. The accountholder is responsible for making sure the access
number they use is a local, toll-free number for them.
1.02 Our cable accounts are provided for use in conformance with these
Guidelines and the Terms and Conditions. We reserve the right to investigate
suspected violations of these Guidelines. When we become aware of possible
violations, we may initiate an investigation which may include gathering
information from the accountholder or accountholders involved and the
complaining party, if any, and examination of material on any of our
servers.
During an investigation, we may suspend the account or accounts involved
and/or remove the material involved from its servers. If we believe, in our
sole discretion, that a violation of these Guidelines has occurred, we may
take responsive action. Such action may include, but is not limited to,
temporary or permanent removal of material from our servers, the
cancellation of newsgroup posts, warnings to the accountholder or
accountholders responsible, and the suspension or termination of the account
or accounts responsible. We, in our sole discretion, will determine what
action will be taken in response to a violation on a case-by-case basis.
Violations of these Guidelines could also subject the accountholder to
criminal or civil liability.
1.03 The accountholder of record is responsible for all use of the account,
with or without the knowledge or consent of the accountholder.
2.0 Use of Material
2.01 Materials in the public domain (e.g., images, text, and programs) may
be downloaded or uploaded using our services. Accountholders may also
re-distribute materials in the public domain. The accountholder assumes all
risks regarding the determination of whether the material is in the public
domain.
2.02 The accountholder is prohibited from storing, distributing or
transmitting any unlawful material
through our services. Examples of unlawful material include but are not
limited to direct threats of
physical harm, child pornography, and copyrighted, trademarked and other
proprietary material used without proper authorization. The accountholder
may not post, upload or otherwise distribute copyrighted material on our
servers without the consent of the copyright holder. The storage,
distribution, or transmission of unlawful materials could subject the
accountholder to criminal as well as civil liability, in addition to the
actions outlined in 1.02 above.
2.03 The account holder may not store or distribute certain other types of
material on our servers.
Examples of prohibited material include, but are not limited to, programs
containing viruses or trojans and tools to compromise the security of other
sites.
3.0 Passwords
3.01 Personal dial-up accounts are for individual use only. Accountholders
may not share passwords or accounts with other individuals. Accountholders
of business accounts, or of accounts that expressly permit multiple users,
and who pay the enhanced rates for these services, may share passwords and
access with individuals associated with their account.
3.02 Each cable account user is responsible for the security of his or her
password. Secure passwords are between 6 and 8 characters long, contain
letters of mixed case and non-letter characters, and cannot be found in
whole or in part, in normal or reverse order, in any dictionary of words or
names in any language. The accountholder is responsible for changing his or
her password regularly.
3.03 Our staff may monitor the security of accountholder's passwords at any
time. An accountholder with an insecure password may be directed to change
the password to one which complies with the above rules. Accountholders who
repeatedly choose insecure passwords may be assigned a password by us;
continued failure to maintain password security may be grounds for account
termination.
4.0 System Security
4.01 The accountholder is prohibited from utilizing our services to
compromise the security or tamper with system resources or accounts on
computers at any of our facilities or at any other site. Use or distribution
of tools designed for compromising security is prohibited. Examples of these
tools include but are not limited to password guessing programs, cracking
tools or network probing tools.
4.02 We reserve the right to release the usernames of accountholders
involved in violations of system security to system administrators at other
sites, in order to assist them in resolving security incidents. We will also
fully cooperate with law enforcement authorities in investigating suspected
lawbreakers.
5.0 System Resources
5.01 We will allocate system resources to provide all accountholders with
the best service possible. As part of resource allocation, we may limit,
restrict or prioritize access to system resources, including CPU time,
memory, disk space, session length, and number of sessions.
Additionally, we may institute services and fees for account holders who are
interested in accessing
system resources above and beyond acceptable usage.
5.02 We may log instances of abuse of system resources, including but not
limited to those outlined
below, and take action as outlined in section 1.02 above.
5.03 System abuse is defined as any use of our resources which disrupts the
normal use of the system or Internet services for others. Examples of system
abuse include, but are not limited to, attempting to disrupt the sessions of
other Internet users, consuming excessive amounts of CPU time, memory or
disk space, or otherwise affecting the performance of our servers.
5.04 Accountholders may not run programs which provide network services from
their accounts.
Examples of prohibited programs include, but are not limited to, mail, http
and irc servers and multi-user interactive forums.
5.05 Accountholders may only make use of our system resources while logged
in. The sole exceptions to this policy are e-mail filters, which process and
sort mail as it arrives.
6.0 Usenet News Use
6.01 Our services include access to many Usenet discussion groups
(newsgroups). The accountholder acknowledges that some newsgroups contain
language, pictures, or discussion of subjects intended for adult audiences.
We do not monitor access to Usenet newsgroups or the content of posts by our
accountholders or accountholders at other sites.
Accordingly, we are not responsible for the content of any posting made to
Usenet.
6.02 We reserve the right to discontinue access to any Usenet newsgroup at
any time for any reason.
6.03 We will investigate complaints regarding posts of inappropriate
material to Usenet by accountholders and we may, at our sole discretion,
take action based on the rules below. Criteria for determining whether a
post is inappropriate include, but are not limited to, the written
charter/FAQ of the newsgroup(s) in question, the established Usenet
conventions outlined below, the system resources consumed by the posting,
and applicable laws.
6.04 If a post is found to violate one of the policies below, or to contain
unlawful material, as described in 2.02 and 2.03 above, we may require that
the post be moved to a more appropriate forum (if any), or take action as
outlined in 1.02 above.
6.05 Usenet news articles posted using our services must comply with the
written charter/FAQ of the newsgroup to which they are posted. If a
newsgroup does not have a charter or FAQ, its title may be considered
sufficient to determine the general topic of the newsgroup. Our
accountholders are responsible for determining the rules of a newsgroup
before posting to it.
6.06 Established Usenet conventions ("Netiquette") prohibit advertising in
most Usenet newsgroups. Our accountholders may post advertisements only in
those newsgroups which specifically permit them in the charter or FAQ. Some
newsgroups may permit "classified ads" for single transactions between
private individuals, but not commercial advertisements. Our accountholders
are responsible for determining whether or not a newsgroup permits
advertisements before posting.
6.07 Netiquette prohibits certain types of posts in most Usenet newsgroups.
Types of prohibited posts include chain letters, pyramid schemes, encoded
binary files, job offers or listings, and personal ads. Our accountholders
may post these types of message only in newsgroups which specifically permit
them in the charter or FAQ (if any). Our accountholders are responsible for
determining whether or not a newsgroup permits a type of message before
posting.
6.08 Our accountholders may not alter the headers of posts to Usenet to
conceal their e-mail address or to prevent accountholders from responding to
posts.
6.09 Only the poster of a Usenet article or we have the right to cancel the
article. Our accountholders may not use our resources to cancel articles
which they did not post. The sole exception to this rule is for moderators
of formally moderated newsgroups; the moderator of a newsgroup may cancel
any articles in a newsgroup he or she is moderating. Our accountholders may
not attempt to "flood" or disrupt Usenet newsgroups. Disruption is defined
as posting a large number of messages to a newsgroup which contain no
substantive content, to the extent that normal discussion in the group is
significantly hindered.
6.10 Examples of disruptive activities include, but are not limited to,
posting multiple messages with no text in the body, or posting many
followups to messages with no new text.
7.0 Email Use
7.01 We will investigate complaints regarding e-mail and may, in our sole
discretion, take action based on the rules below. If an e-mail message is
found to violate one of the policies below, or to contain unlawful material,
as described in 2.02 and 2.03 above, we may take action as outlined in 1.02
above.
7.02 Our accountholders may not send e-mail to any user who does not wish to
receive it, either to our accountholders or elsewhere. We recognize that
e-mail is an informal medium; however, accountholders must refrain from
sending further e-mail to a user after receiving a request to stop.
7.03 Unsolicited advertising mailings, whether commercial or informational,
are strictly
prohibited. Our accountholders may send advertising material only to
addresses which have specifically requested it. We will not forward mail of
accounts terminated for bulk mailing or unsolicited advertising.
7.04 Chain letters are unsolicited by definition and may not be propagated
using our services.
7.05 Our accountholders may not send, propagate, or reply to mailbombs.
Mailbombing is defined as either e-mailing copies of a single message to
many accountholders, or sending large or multiple files or messages to a
single user with malicious intent.
7.06 Our accountholders may not alter the headers of e-mail messages to
conceal their e-mail address or to prevent accountholders from responding to
messages.
7.07 Violations of our policies outlined in this document can sometimes
result in massive numbers of
e-mail responses. If one of our accountholders receives so much e-mail that
our resources, in our sole opinion, are adversely affected, we may shut down
the accountholder's mailbox.
8.0 World Wide Web use
8.01 The accountholder acknowledges that some World Wide Web (WWW) pages
contain language, pictures, or discussion of subjects intended for adult
audiences. We do not monitor access to the World Wide Web or the content of
our accountholders' Personal Web pages.
Accordingly, we are not responsible for the content of any accountholder Web
pages on our servers or elsewhere.
8.02 The accountholder is solely responsible for the content of Web pages
owned by the account.
8.03 We reserve the right to remove any Web page on our servers, at any time
and for any reason.
8.04 We will investigate complaints regarding inappropriate material on Web
pages within our domain and may, at our sole discretion, require that the
material be removed or take action as outlined in 1.02 above. Criteria for
determining whether a page is inappropriate include, but are not limited to,
the system resources consumed by the page and applicable laws.
8.05 Our accountholders may not use World Wide Web pages within or outside
our domain to violate any part of these Guidelines, or to attempt to disrupt
the pages or Internet experiences of other users.
9.0 IRC Use
9.01 IRC channels are not monitored by us. Any user in IRC may create a
channel and hold operator privileges, and any user with operator privileges
on a channel may remove anyone else from that channel. Channel operators are
not our agents, and are in no way compensated or supervised by us, with the
exception of the operators of our official channels used for the sole
purpose of customer support or communication between our employees.
Accordingly, we are not liable for the content of any communication made on
IRC.
9.02 We will respond to complaints of inappropriate behavior in IRC, and
may, in its sole discretion, take action based on the rules below. If the
accountholder's behavior is found to violate any of our IRC policies, or to
involve unlawful material, as described in 2.02 and 2.03 above, we may take
action as outlined in 1.02 above.
9.03 Accountholders may not engage in "flooding". Flooding is defined as
deliberately repeating actions in quick succession in order to fill the
screens of other accountholders with text.
9.04 Accountholders may not maintain more than 3 simultaneous IRC
connections from one account. This includes the use of automated programs
("bots") and "clones". A "bot" is a program written by a user to
automatically execute IRC commands. Each bot counts as one IRC connection.
Our accountholders may run bots as long as the total number of connections
does not exceed 3, and the bots do not violate any of our IRC guidelines.
Bots may not be run while the owner is not logged in.
9.05 A "flash" is a message which contains control code information designed
to disrupt a user's terminal emulation or session. Our accountholders may
not send or relay such messages via any medium, including IRC.
9.06 Each IRC channel is controlled by one or more accountholders with
operator privileges, or "ops". The holder of ops on a channel has the
ability to remove any other user from that channel, temporarily or for as
long as the channel exists. "Hacking" is defined as manipulation of IRC
servers in order to harass or disconnect other accountholders, or forcible
seizure of ops on a channel for purposes of disruption or harassment. Our
accountholders may not engage in hacking or attempt to gain operator
privileges for a channel without the permission of the current holder(s) of
ops (if any) on that channel.
9.07 As stated above, the holder of ops on a channel has the right to remove
any accountholders he or she considers offensive. Users who are removed have
the option to move to another channel or create a channel of their own,
where they hold operator privileges. Our accountholders may not attempt to
return to a channel after being banned from it.
9.08 Any user has the ability to screen out messages from a user they find
objectionable, using the
"ignore" command. Our accountholders may not attempt to continue sending
private messages to a user after being ignored.
9.09 Our accountholders may adopt any available nickname for use in IRC;
however, the /whois
command can be used to discover the username and hostname of any IRC user.
Our accountholders may not attempt to disguise their username or hostname in
order to impersonate other accountholders or to use IRC anonymously.
10.0 Transfer Rate
10.01 There is a 0.5 GB per day per account limit on FTP transfers from our
servers. Accountholders whose accounts are generating transfers which
surpass the limit or which consume an excessive percentage of our FTP
resources may receive a warning from us. Continued excessive use of our FTP
resources may result in suspension or termination of the account.
10.02 There is a 750 MB per month per account limit on data transfers to and
from a personal web page. Accountholders whose personal page is generating
transfers in excess of the limit may receive a warning from us. Continued
excessive use of our personal page web server resources may result in
suspension or termination of the account.
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